Faces of Nelnet: Jeremy Buss, School Service Center Analyst
Jodi: What does “superior customer service” mean to you?
Jeremy: Being friendly and courteous, listening to the customer, and going above and beyond to get their problems solved and to find the right answers for them in a timely manner.
Jodi: Please describe a typical day for you.
Jeremy: A typical day, I may need someone to define that for me!! No two days are really the same. One day may be an average day of phone calls. The next day I may be hit with problems that require cases and a couple of weeks to fix. Another day may be testing new programs. So part of the beauty of my job is no two days are totally alike!
Jodi: How does your job provide the greatest impact on Financial Aid offices?
Jeremy: Hopefully it makes their lives easier; they can come to us with a complex problem, and we can quickly provide an explanation and resolution or put it on the path of being fixed.
Jodi: What has been your biggest work-related challenge during the past six months?
Jeremy: Since I am new to the department, learning a huge amount of information about a variety of subjects from NSLDS to COD to cohort years.
Jodi: Tell me about your favorite vacation experience.
Jeremy: Playa Del Carmen, Mexico. I have had the opportunity to travel to a lot of places but this is my favorite. White sand beaches, blue ocean, great people, great snorkeling, great resorts…just an all around good time. Beats out Las Vegas, but not by much!
Jodi: What are you most looking forward to doing this summer?
Jeremy: Trying to pursue new photography ideas and just simply finding some time to relax at the lake and hopefully travel!
Jodi: If you could describe yourself with one word, what would it be?