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Have a Question? The SSC is Here to Help

February 13, 2020

Nelnet’s School Service Center (SSC) offers an easy way to receive quick answers to your financial aid questions from experts in the field. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (General account information, loan and account adjustments, financial details, and default prevention)
  • FFEL and ED-owned loan policies, procedures, and updates
  • Nsight Plus
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Discharge, and Forgiveness items
    • ID Theft/Fraud
    • Death
    • School Closure
    • Teacher Loan Forgiveness
    • Bankruptcy
  • Title IV process
  • Aggregate loan totals and reaffirmations
  • Third-party default prevention policies
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keep it handy at your desk.

Phone: 866.463.5638


Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

The SSC exists to provide you and your students with excellent customer service. Let them make your job easier!

February is Financial Aid Awareness Month!

February 12, 2020

February is Financial Aid Awareness Month, which means it’s time to celebrate.


We recommend a few streamers, a bit of confetti, a piece of cake, and a generous helping of Nelnet’s Resource Library. Our library offers helpful resources that cover a wide range of financial aid topics.

A few popular resources in our library include:

  • Our Interest Rate Flyer covers Federal Direct Stafford and PLUS Loans first disbursed on or after July 1, 2019 and prior to July 1, 2020.
  • Our Loan Repayment Plan Comparison spells out eligibility, loan terms, advantages, and other good-to-know details.
  • Our Servicer Contact Information Sheet allows borrowers to keep all of their important student loan information in one place, including servicer contact information, account numbers, loan amounts, and more.

For these resources, and many more, check out our Resource Library.

Happy Financial Aid Awareness Month!

Latest from FSA: FAFSA Winter Email Campaign

February 11, 2020

FSA recently announced a winter email campaign, designed to remind customers that the 2020-21 FAFSA form is available and needs to be completed soon for those going to school between July 1, 2020, and June 30, 2021. The email campaign began on Feb. 3, with emails sending to individuals who completed the 2019-20 FAFSA and have not yet submitted a 2020-21 FAFSA.

FSA’s announcement also notes that the campaign will run through early March.

For more information, including the actual email language that Financial Aid professionals can use in their own communications, check out FSA’s announcement.

New Year's Resolutions from Nelnet

December 13, 2019

With 2019 drawing to a close, Nelnet’s School Services team is looking to 2020. No, that doesn’t mean we are binge-watching old Barbara Walters interviews. Instead, we’re focusing on our resolutions for the new year.

Here’s a quick look at what members of our team are striving for in 2020:

“Push the limits on what I think is within my scope!” – Justin Fischer, School Service Center Supervisor

“Adopt All Dogs” & “I’m going to live and promote a healthier life style!” (with dogs) – Judy Vuong, School Service Center Advisor

“I am going to task myself to exceed goals and find new challenges!” – Jim Kelsea, School Service Center Specialist

“I’m going to lean in to change and be open to ‘scary’ opportunities!” – Dawn Knight, National Manager

Whatever your resolutions may be for 2020, we wish you a happy holiday season and a prosperous new year.

Season’s greetings from the Nelnet School Services team!

Latest from FSA: Secretary DeVos Approves New Methodology for Providing Student Loan Relief to Borrower Defense Applicants

December 11, 2019

Per a press release from the Department of Education, FSA has implemented a new methodology for assessing borrower defense to repayment (BDR) claims.

As noted in the release, “… the new borrower defense relief methodology relies on publicly available data to compare median earnings of graduates who have made BDR claims to the median earnings of graduates from comparable programs. If the earnings from the school in question under the BDR application are lower than the median for that program at all comparable schools, then they will be determined to have suffered harm and will receive student loan relief, either in full or in part:

  • Earnings lower than two standard deviations from the median will result in full relief.
  • Successful BDR applicants whose program earnings are lower than the median but higher than two standard deviations from the median will receive tiered relief of either 25%, 50%, or 75%, based on their program’s earnings deviation from the median.”

For more information, see the press release.

Supplement Your Exit Counseling with our Live Life Smart Guide

December 10, 2019

As students prepare to leave school and enter grace/repayment, they have questions. Lots of questions. Nelnet’s Live Life Smart Guide is the perfect resource to use as a part of your exit counseling efforts and help answer some of those questions.

Specific to exit counseling, the Live Life Smart Guide contains an Exit Counseling Checklist. This resource lists the topics that should be covered during Exit Counseling sessions to help exiting students understand repayment plans, rules around deferment and forbearance, and more.

The Live Life Smart Guide also includes a servicer contact information sheet, which lists out phone numbers, websites, payment remittance addresses, and general correspondence addresses for all four Title IV Additional Servicers (TIVAS).

The Live Life Smart Guide is available in the Nelnet Library, along with a variety of other helpful resources. Check it out today.

Thanks for a Great FSA Training Conference

December 10, 2019

We would like to thank our school partners and industry peers for making the 2019 FSA Training Conference successful! We always enjoy connecting with friends and colleagues – both old and new – talking about experiences, and sharing resources to help you and your students.

Thanks to all who were able to stop by and say hi!