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Latest from FSA: Webinar on Correcting Reported GE Data in NSLDS

February 13, 2018

FSA recently announced an upcoming webinar that will provide information about the reporting process for Gainful Employment (GE) programs in the National Student Loan Data System (NSLDS). This webinar will cover topics including how institutions report GE program data using NSLDS and how to correct previously reported data in NSLDS.

WEBINAR DETAILS

Date: Wednesday, Feb. 28, 2018

Time: 2 p.m. (ET)

Length: 90 minutes

For more information on this webinar, including registration details, see FSA’s announcement.

Nelnet’s Acquisition of Great Lakes Complete

February 9, 2018

We are excited to announce that Nelnet has completed its acquisition of Great Lakes Educational Loan Services, Inc. (referred to as Great Lakes throughout this blog post) the servicing entity of Great Lakes Higher Education Corporation. Great Lakes is now a part of the Nelnet family of companies.

Together, we will have the opportunity to transform student loan servicing for millions of student loan borrowers, providing unmatched borrower experiences and the best technology.

Great Lakes and Nelnet will continue to service their respective government-owned portfolios on behalf of the Department of Education (Department) with their distinct brands, independent servicing operations, and teams. Likewise, each entity will continue to compete for new student loan volume under its respective existing contract with the Department. Over time, technology and shared services teams will integrate and support both the Great Lakes and Nelnet servicing operations.

Great Lakes’ Higher Education Guaranty Corporation will remain a separate entity, unrelated to this merger.

Please continue to work with the same Great Lakes or Nelnet contacts and tools, and obtain your reporting in the same manner you have in the past. If you have any questions, please do not hesitate to contact Nelnet’s School Service Center at 866.463.5638 or Great Lakes Client Services at 888.686.6919.

As always, thank you for all that you do. We are confident that the collaboration between Great Lakes and Nelnet will help us continue to provide the best possible experience for all of the schools and borrowers we serve. We will continue to provide updates about integration in the future.

Your Two-Minute Guide to Calling the Nelnet School Service Center

January 17, 2018

When a student reaches out to you with questions about a Nelnet-serviced loan, who should you call?

Ghostbusters?

Nope. Fictional and underqualified.

Nelnet’s School Service Center is always ready to provide the answers you seek.

Our School Service Center (SSC) is designed to quickly handle the day-to-day questions of our school partners. When contacting the SSC, schools receive:

  • Immediate answers to questions regarding Nelnet-serviced loans, Nsight Plus, NSLDS, and more
  • Exceptional service from highly trained, knowledgeable representatives
  • Expedited assistance if a student borrower is on the line

You can reach the SSC at 866.4NELNET (866.463.5638).

Here’s a quick look at the simple options you may select when you call the SSC:

PRESS 1…

If you are calling with a student borrower with a resolution in mind.

  • Use this option when you have already counseled a student and they know what they would like to do. This will initiate a conference call with a knowledgeable Nelnet representative.

PRESS 2…

If you are calling with a student borrower and would like full counseling.

  • Use this option when you would like to start a conference call with a Nelnet representative who covers all potential options for the student.

PRESS 3…

If you are a school, or school’s representative party.

  • Use this option if you are a school, third party, or GA who needs assistance and you are calling on your own.

PRESS 4…

If you are a student.

  • Students may use this option if they have mistakenly called the SSC rather than student borrower services. Outside entities may also select this option if they are assisting a student in calling Nelnet’s student borrower services.

PRESS 5…

If you are calling about the Nsight reporting tool.

  • Use this option if you are a school, third party, or GA who needs help with the Nsight Plus reporting tool.

We look forward to continuing to provide you and your students with excellent customer service through the SSC!

REMINDER: Correct URLs for FSA Websites

January 10, 2018

As we enter 2018, we would like to take a moment to remind you of some changes to FSA website URLs. In order to comply with an Office of Management and Budget (OMB) federal memorandum (OMB Memorandum M-15-13) that requires all publicly accessible federal websites and web services provide service only through a secure internet connection:

  • Any Federal Student Aid URL that begins with the “http” prefix has been updated to use the “https” prefix.
  • The “www” prefix has been removed from any Federal Student Aid URL that previously included the “www” prefix.

These web address updates, combined with other behind the scenes changes, provide FSA website visitors a consistent level of encryption offering the highest degree of privacy protection.

As a result of these changes, please use the following URLs to connect to the COD website and StudentLoans.gov:

Please update your bookmarks and links to reflect these updated URLs.

Please see FSA’s Oct. 31, 2016 announcement for more details.

Latest from FSA: Christmas and New Year’s Day Federal Holiday Processing and Customer Service Hours

December 15, 2017

latestfromfsa

FSA recently announced holiday hours for their federal offices, along with Title IV processors and contact centers. Closures include:

  • Monday, Dec. 25, 2017 – FSA federal offices, Title IV processors and contact centers closed
  • Monday, Jan. 1, 2018 – FSA federal offices, Title IV processors and contact centers closed

Furthermore, some Title IV processors and call centers will have additional closures around the holidays. Details are available at https://ifap.ed.gov/eannouncements/attachments/121317ChristmasNewYearsDayFederalHolidayClosings.pdf.

For more details, check out FSA’s announcement.

Latest from FSA: New Reports Available in FSA Data Center

December 14, 2017

FSA recently posted eight new reports to the FSA Data Center. These new reports highlight the characteristics of two Federal Student Aid customer segments: Direct Loan borrowers and borrowers enrolled in income-driven repayment plans.

Along with the reports, FSA posted a series of updates to the quarterly application, disbursement, and portfolio reports to include data through Sept. 30, 2017.  Furthermore, FSA published its annual report covering complaints, feedback, and alleged suspicious activity tracked through the Federal Student Aid Feedback System.

In its announcement, FSA includes key findings from the quarterly reports, covering topics like:

  • Trends in FAFSA submissions
  • Reasons for an increase in Direct Loan forbearances
  • Details on delinquency rates
  • Employment Certification Form (ECF) submissions

For links to these reports, along with details on key findings, check out FSA’s Announcement.

Latest from FSA: FSA Handbook with Active Index Now Available

December 8, 2017

FSA recently announced the release of the indexed version of the 2017-18 Federal Student Aid Handbook. The indexed version contains all of the important information you expect in the Federal Student Aid Handbook and allows readers to access areas of interest via links in an interactive index, which appears at the beginning of the handbook. The user-friendly index helps readers quickly locate information pertaining to their topics of interest.

For more information on the indexed handbook, including a link to the PDF, check out FSA’s announcement.