Skip to content

Make your job easier by reaching out to Nelnet’s School Service Center (SSC).

January 14, 2019

The SSC is a simple, cost-free way to receive quick answers to your financial aid questions. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (such as account status, address to return funds, and default prevention)
  • FFEL and commercial loans (like loan adds and changes, disbursement adjustments, and demographic changes)
  • Nsight Plus
  • NSLDS
  • NelnetSchoolPortal.com
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Fraudulent claims
  • Discharge types
  • Title IV process
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keeping it visible at your desk.

Phone: 866.463.5638

Email: SSC@Nelnet.net

Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

We look forward to continuing to provide you and your students with excellent customer service and making your job easier!

FAQ: What does “N!!” mean at the start of an email subject line?

January 11, 2019

When you see “N!!” at the start of a subject line, it indicates that the message has gone through our automated encryption process.

We encrypt these emails to protect confidential information contained within. Any attachments contained within these messages are safe to open.

If you ever have any questions about communications you receive, we encourage you to contact the School Service Center (866.463.5638 or SSC@nelnet.net).

Latest from FSA: Changes to 2018-2019 and 2019-2020 Verification Requirements

January 10, 2019

FSA recently announced new flexibilities that can be used as part of institutions’ verification procedures. These changes are being incorporated to reduce burden on students and families that have difficulty in obtaining documentation needed to verify their Free Application for Federal Student Aid/Institutional Student Information Record (FAFSA/ISIR) information.

The flexibilities noted by FSA include details on:

  • Income Tax Return
  • Verification of Nonfiling
  • Nontax Filers
  • Extension Filers
  • Additional Documentation Requirements

These flexibilities, which can be seen in FSA’s announcement, are effective as of FSA’s announcement and apply to both the 2018-2019 and 2019-2020 FAFSA processing and verification cycles.

Quick Guide to Updating Borrower Demographics and Submitting Documents to Nelnet

November 20, 2018

Keeping your student borrowers’ accounts with Nelnet up to date is very important. Nelnet offers a few options for when you need to submit a deferment or forbearance form or update demographic information for your student borrowers:

  • Upload your document(s) and email them to submitmyforms@nelnet.net. Please include a brief description of what you are requesting on the student’s account.
  • Upload your document(s) and submit them through Nsight Plus, our free online school reporting tool. You will use the ‘Contact Us/Upload Docs’ tab.

If you do not already have an Nsight Plus account, it’s quick and easy to set one up. Just fill out our short, electronic sign-up form.

Of course, you may also contact Nelnet’s School Service Center to update a student borrower’s demographics by calling 866.463.5638 or email ssc@nelnet.net. The School Service Center is available Monday-Friday, from 8 a.m. to 8 p.m. (Eastern).

Latest from FSA: New NSLDS Enrollment Reporting Guide

November 16, 2018

FSA recently announced the availability of the updated National Student Loan Data System (NSLDS) Enrollment Reporting Guide. The guide contains comprehensive, step-by-step instructions for reporting enrollment information to NSLDS. This November 2018 edition of the NSLDS Enrollment Reporting Guide contains a variety of new information, including information about the types of students to be reporting, adding students to your roster, and viewing enrollment data.

To download the new guide, visit FSA’s Information for Financial Aid Professionals (IFAP) website.

Visit the FSA Training Conference Resource Center to Get Your Questions Answered

November 15, 2018

Atlanta Cityscape

This year’s FSA Training Conference will provide an excellent opportunity for Financial Aid professionals to learn about the latest federal regulations and legislation through a variety of training topics and breakout sessions. Additionally, conference attendees will have the chance to interact with federal subject matter experts and loan-servicing professionals throughout the week in the conference Resource Center.

Visit the FSA Training Conference Resource Center to ask questions that aren’t covered in breakout sessions and to get one-on-one help with issues specifically related to your school.

The Resource Center will be open during the following times:

Monday, Nov. 26 Closed
Tuesday, Nov. 27 12 p.m. – 4 p.m.
Wednesday, Nov. 28 10 a.m. – 4 p.m.
Thursday, Nov. 29 8 a.m. – 4:30 p.m.
Friday, Nov. 30 8 a.m. – 11 a.m.

 

We hope to see you there!

Nine Tips to Help Students Achieve Financial Wellness

October 22, 2018

Nelnet is out to help students maintain financial wellness, now and for the rest of their lives. To do so, we offer a downloadable handout with nine tips for achieving financial wellness.

The tips:

1. Know where your money goes

Be aware of how you are spending your money. A $5 cup of coffee five days a week costs you $100/month. Review some of the items you spend your money on to find areas where cutting back can move your savings account forward.

2. Develop a budget

Plan for your expenditures by developing a budget and live within your means based on your monthly income. Make adjustments to remain within your budget and don’t use a credit card to cover a shortfall or unnecessary purchases.

3. Include savings in your budget

Pay yourself first. Treat your savings account like any other monthly bill by making a monthly payment toward it.

4. Plan for major purchases

Adjust your budget accordingly to build savings for your next major purchase without using credit.

5. Save for emergencies

A good plan is to have a minimum of six months of salary available in your savings account. While this goal will take time to achieve, it is important to strive for it so you’re prepared for most unexpected emergencies.

6. Plan for retirement

Take advantage of interest and market upturns by saving for retirement early. Often your employer will help you save for retirement with a 401(k) plan. You can also benefit from pre-tax contributions using this method of retirement savings.

7. Get tax advice

If you have circumstances that create tax dilemmas (e.g., self-employed, own and/or lease property, etc.), make sure to seek tax advice from a professional for the best outcome.

8. Protect your credit

You have the right to pull a free credit report from each reporting bureau once per year by going online to AnnualCreditReport.com. Keep in mind that late payments will adversely impact your credit, as will a failure to pay. You should immediately report any credit issues or discrepancies to the reporting bureau. Use your credit wisely and ensure your reports are accurate.

9. Keep good financial records

Use online tools as well as paper copies of receipts to keep records of your pay stubs, banking information, taxes, insurance, and other documents important to your financial situation.

 

You can find this handout, along with a variety of helpful, downloadable resources for schools and borrowers, in our library. We hope these resources help you steer your students toward a lifetime of financial wellness.