Skip to content

Latest from FSA: Total and Permanent Disability Match Process with Department of Veterans Affairs Begins

April 19, 2018

FSA recently announced a new process to identify and assist disabled federal student loan borrowers who may be eligible for Total and Permanent Disability (TPD) loan discharge. Through this process, the Department of Education will match borrowers on the National Student Loan Data System (NSLDS) database who owe federal student loans or have Teacher Education assistance for College and Higher Education (TEACH) Grants to the Veterans Affairs database.

Beginning in April 2018 and staggered over several weeks, borrowers who are positively identified in the match will receive letters explaining that they are eligible for loan discharge. These letters will be mailed along with a TPD application. The matching process will be conducted on a quarterly basis, occurring in March, June, September, and December each year.

This process will be similar to a data-matching process instituted in 2016 between the Department of Education and the Social Security Administration (SSA).

For more details on the new data matching process, see FSA’s announcement.

Reminder: Protect PII When Submitting Documents to the Nelnet School Service Center

April 18, 2018

Do you know the best ways to protect personally identifiable information (PII) when submitting documents to the Nelnet School Service Center? We recommend the following guidelines:

  1. When emailing documents containing PII, save them as new files and password-protect or encrypt them. Send the encrypted documents as email attachments and provide the password (if applicable) in a separate email or by phone.
    1. Note: If you use email-encryption software, the encrypting and attaching process will be handled by the software.
  2. Never email PII to a personal email account. Nelnet employees will never ask you to do so.

As a reminder, PII is any information about an individual that can be used to distinguish or trace an individual’s identity. Examples include name, social security number, date of birth, and place of birth. PII must be protected when documents are submitted to servicers. Loss of PII can lead to identity theft and/or other fraudulent use of the information.

If you have any questions on this process, please contact the Nelnet School Service Center at 866.463.5638.

Latest from FSA: New Reports Posted to FSA Data Center

April 10, 2018

FSA recently posted six new reports that highlight the characteristics of Direct Loan borrowers in Repayment loan status to the FSA Data Center. FSA posted these reports along with a series of updates to the quarterly application, disbursement, and portfolio reports to include data through Dec. 31, 2017.

Key findings in these reports cover topics that include:

  • Characteristics of Current and Delinquent Borrowers in Active Repayments
  • Application Volume and Aid Disbursements
  • Outstanding Loan Portfolio Overview
  • Enrollment in Income-Driven Repayment Plans
  • Tracking Toward Public Service Loan Forgiveness
  • New Direct Loan Defaults and Delinquency Rates

To access these reports, log in to the FSA Data Center, the centralized online source for FSA data.

For more information, check out FSA’s announcement about the new reports.

Latest from FSA: Webinar Recording – The FISAP in the COD System

March 26, 2018

FSA recently announced the availability of a recording of their March 2018 Webinar that provided information on the upcoming transition of business processes for the Campus-Based programs to the COD System.

The webinar, which originally took place on March 7, can be viewed here. No registration is required.

For more information on the webinar, please see the original announcement from FSA.

Spring Reminder: Check out Nelnet’s Resource Library

March 23, 2018

Days are getting longer, trees are budding, and birds are belting out their favorite songs. Yes, Spring has arrived, and not a moment too soon. As you prepare for the homestretch of the academic year, don’t forget about Nelnet’s resource library.

Designed to help educate students and financial aid administrators alike, our library offers helpful PDFs, videos, and recorded webinars that cover a wide range of financial aid topics.

A few popular resources in our library include:

  • Our Interest Rate Flyer covers Federal Direct Stafford and PLUS Loans first disbursed on or after July 1, 2017 and prior to June 30, 2018.
  • Our Loan Repayment Plan Comparison spells out eligibility, loan terms, advantages, and other good-to-know details.
  • Our Servicer Contact Information Sheet allows borrowers to keep all of their important student loan information in one place, including servicer contact information, account numbers, loan amounts, and more.

For these resources, and many more, check out our Resource Library.

Happy Spring! We hope it’s a great one!

Latest from FSA: Updated FSA Coach Course Available

March 14, 2018

FSA recently announced that they have updated the FSA Coach Intermediate Training course for the 2017-18 award year, and it is now available on the Federal Student Aid E-Training website.

The Intermediate Training course complements the Basic Training course and offers a self-paced, interactive training opportunity for more experienced financial aid administrators.

FSA Coach lessons allow financial aid administrators to approach training in the way that best fits their schedules, completing lessons individually or as a full course. Lessons also feature hyperlinks to interactive exercises, review questions, quizzes, and other FSA information.

For more details on the updated FSA Coach Basic Training course, including details on accessing the training, see FSA’s announcement.

Latest from FSA: Upcoming Webinar on FISAP in the COD System

February 26, 2018

FSA recently announced an upcoming webinar that will provide information on the upcoming transition of business process for the Campus-Based programs to the COD System. Intended for financial aid administrators who have operational responsibility for Campus-Based processing, this webinar will explain why this transition is occurring and provide an overview of Campus-Based functionality in the COD System.


Date/Time (Session 1): Wednesday, March 7, 2018; 1 p.m. (Eastern Time)

Date/Time (Session 2): Wednesday, March 14, 2018; 4 p.m. (Eastern Time)

Length: 90 minutes

For more information on this webinar, including registration details, see FSA’s announcement.