Faces of Nelnet: Lori Silverberg, Manager, Customer Interaction Center
What are you most proud of within your department?
Lori Silverberg: We have a very talented group of people within the Customer Interaction Center, and they have a high level of drive and passion to provide quality service to our customers.
What has been your biggest work related challenge during the past 12 months?
Lori: Keeping up with the growth in our company presents many challenges; however, staffing levels and space are things we continue to evaluate all the time.
If a school were to ask what it is you do for Nelnet that impacts them, what would you say?
Lori: I continually look at our operations to see how we can better serve our customers. As a dedicated associate of this company, I continue to push and drive the vision and core values of our company so we can proudly serve all of our customers.
What are the goals of your department?
Lori:
- Provide quality, cost-effective service to borrowers in every stage of their loans.
- Maximize portfolio volume by efficiently managing the collection process.
- Identify and deliver on new revenue opportunities.
- Provide an environment in which our associates can succeed.
If you could be anywhere in the universe for New Year’s Eve, where would you be?
Lori: Not sure since I haven’t traveled many places. I have always thought it would be fun to be in Paris ringing in the New Year.
What is your favorite movie snack?
Lori: Gummy Bears.
Name one thing that many people do not know about you.
Lori: I have a strong interest in criminal justice and law.
Interviewed by Dawn Knight, Western Regional Director, Nelnet Partner Solutions