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Updated Loan Servicing Guide: In Service to Schools and Their Students

October 14, 2010

Nelnet helps you navigate the loan servicing landscape

As the final phase of eligibility for the Loan Purchase Commitment Program draws to a close, the September 30, 2010, deadline for lenders to PUT loans is fast approaching. In addition, as of July 2010, both PUT loans and Direct Loans now reside on the servicing platforms of the Title IV Additional Servicers (TIVAS). With multiple programs and servicers, it is critical for schools to understand the types of loans a student may hold, as well as the designated servicer(s) for those loans.

Nelnet is pleased to provide an updated Loan Servicing Guide for Schools to support you as you navigate through the new student loan servicing landscape. We aim to equip our school and borrower customers with the necessary information to effectively identify loan programs and ownership for both ED-owned loans (including PUT and Direct Loans) and commercially owned FFELP loans.  The guide includes the following in an easy-to-use format:

  • Important contact information
  • A general overview of the various loan types
  • Answers to frequently asked questions
  • NSLDS-specific information

Nelnet appreciates the ongoing opportunity to serve you and your students. If you have questions about the information contained in this guide, please contact your Nelnet Partner Solutions Representative.  You can download a copy of the guide by visiting and clicking on Tools/Resources.  You will find the pdf file on the right-hand side of the page along with many other resource that might be useful to you and your students.

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