Faces of Nelnet: Joe Popevis, Firstmark Services
Interviewed by Dawn Knight, Western Regional Director, Nelnet Partner Solutions
What has been your biggest work related challenge during the past 12 months?
Joe: It has been a year of significant change for private loans, particularly with new Reg Z disclosure requirements and in the way students are paying for college. Anticipating the impact of those changes and helping our lender partners and schools navigate a new landscape has been a critical part of our mission.
If a school were to ask you what it is you do for Nelnet that impacts them, what would you say?
Joe: Firstmark certifies and disburses private loans on behalf of our lender partners. So we have substantial interaction with hundreds of schools on a regular basis.
What are the goals of your department?
Joe: To be the premier 3rd party private loan servicer.
If you could be anywhere in the universe for New Year’s Eve, where would you be and why?
Joe: With my wife and daughters at Disney. I treasure every moment I get to spend with my family, and my girls love Disney.
What is your favorite movie snack?
Joe: Popcorn, no butter.
Name one thing that many people do not know about you.
Joe: My favorite television show is Phineas and Ferb. I also love to cook, the spicier the better.
What are you most proud of within your department?Joe Popevis: The team has maintained their focus on our customers despite everything that has been occurring in student loans over the last 12 months.