Faces of Nelnet: Joe Popevis, Firstmark Services

Interviewed by Dawn Knight, Western Regional Director, Nelnet Partner Solutions

Joe Popevis, Managing Director, Firstmark Services, Nelnet Diversified Solutions

What has been your biggest work related challenge during the past 12 months?

Joe: It has been a year of significant change for private loans, particularly with new Reg Z disclosure requirements and in the way students are paying for college.  Anticipating the impact of those changes and helping our lender partners and schools navigate a new landscape has been a critical part of our mission.

If a school were to ask you what it is you do for Nelnet that impacts them, what would you say?

Joe: Firstmark certifies and disburses private loans on behalf of our lender partners.  So we have substantial interaction with hundreds of schools on a regular basis.

What are the goals of your department?

Joe: To be the premier 3rd party private loan servicer.

If you could be anywhere in the universe for New Year’s Eve, where would you be and why?

Joe: With my wife and daughters at Disney.  I treasure every moment I get to spend with my family, and my girls love Disney.

What is your favorite movie snack?

Joe: Popcorn, no butter.

Name one thing that many people do not know about you.

Joe: My favorite television show is Phineas and Ferb. I also love to cook, the spicier the better.

What are you most proud of within your department?Joe Popevis: The team has maintained their focus on our customers despite everything that has been occurring in student loans over the last 12 months.