Texting–communicating with borrowers when and how they want it
Students and parents are getting more and more used to receiving information—including bills and other financial info—on the go. And now with texting options from Nelnet, borrowers can get important account information when it’s convenient for them. Texting options include:
- Payment due date
- Past due notifications
- Loan status changes
- A statement that’s ready to view online
We are excited about communicating with our customers in the way they want to hear from us. To ensure we remain focused on borrowers and what is best for them:
- Nelnet does not charge customers to use this text messaging feature (standard cell phone messaging rates may apply).
- This service is completely based on elections that a borrower makes. Customers must sign up for this service on Nelnet.com, and they may choose to receive any or all of the available notifications.
- If a customer wants to “opt out” of text message alerts after signing up, they can either change their settings on Manage My Account or can simply reply “STOP” to any of the text messages we send them.
To sign up for texting alerts on Nelnet.com, customers complete just three steps:
1. Sign in to Manage My Account (or register, if a new user).
2. Click the “Account Alerts Profile” link.
3. Indicate their cell phone number and the alert(s) they wish to receive.
We will have many technology updates in the coming months to help borrowers communicate with Nelnet in ways that works best for them –so stay tuned. Have a great weekend -Jim
