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Faces of Nelnet: Justin Fischer, Supervisor, School Service Center

March 9, 2011


Justin Fischer, Supervisor, School Service Center

Dawn Knight: What are you most proud of with your department?

Justin Fischer: My major point of pride would be my staff.   I’ve worked in a lot of different areas within Nelnet and the School Service Center staff has to be the best and brightest.  They are always willing to help and answer ever phone call, or email, with a personal touch and pride in their work.  With staff like this my job is pretty easy.

My goal for the department is to take an already great department and adjust our processes and procedures to fit the changing environment.  As a company in whole Nelnet has always strived for excellence and my intent is to bypass the already high expectations.  Schools have been facing a lot of change and we want to ensure that they have a friendly, helpful contact to assist with understanding and working within the new processes.  

Dawn: Please describe a typical day for you.

Justin: My typical day consists of meetings and projects designed to increase the schools experience and ease their transition.  It’s really hard to nail down a typical day given that every day is always different.  As far as daily responsibilities I do spend a lot of time listening to calls, reviewing emails, and coaching the staff to ensure top rate service and proper information.

Dawn: What has been your biggest challenge work-wise over the past 12 months?

Justin: The biggest challenge, I’ve faced, over the past 12 months as been the constant change and transitioning into a new role. I recently have taken over supervision of the School Service Center starting in October 2010 so a combination of the changing environment and understanding and improving a new department has been a fun and challenging situation. 

Dawn: If a school asks you what you do for Nelnet that impacts them, what would you say? 

Justin: My largest impact to the company has to do with helping all parties involved in transitioning to the new world of student loans.   With everything that has changed it’s very important to roll with the punches and adjusts/adapt to a new environment.   

Dawn: If you could have dinner with anyone on the planet, who would that be and what would you order?   

Justin: Since we didn’t clarify alive or dead I’ll go with Albert Einstein.  Theoretical physics and thought experiments is a hobby of mine and I’d really love to toss around a few ideas.  As far as what food I’d order let’s say a nice slab of prime rib.

Dawn: What is one piece of clothing you just can’t live without?

Justin: I’m not a materialistic person at all so I could live without anything I currently own.

Dawn: What was your very first job?

Justin: McDonalds, in the grill .

Dawn Knight, Rocky Mountain & Western Regional Director (AZ, CO, ID, NV, ND, OR, WA, WY), Nelnet Partner Solutions

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