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Faces of Nelnet: Julia Alexander, Compliance and Training Officer, Nelnet

April 11, 2011
 
 

Julia Alexander, Compliance and Training Officer, Compliance, Training, and Investigations in Nelnet Diversified Solutions

 

Dawn Knight: What are you most proud of with your department?

Julia Alexander: It is the goal of the Compliance, Training and Investigation department to provide quality consultation and training for school clients. I am proud that financial aid professionals trust us to provide assistance and guidance regarding their Federal Student Aid compliance questions.  As a former aid administrator I understand the need to have someone to consult as a resource, so it’s really nice to save them time by finding answers for them, or to just be a sounding board to help them work out issues. 

Dawn: Please describe a typical day for you.  

Julia: No one in our department ever has a typical day, unless a good healthy dose of chaos is typical.  Depending on the day we might be answering school compliance questions, conducting a webinar, researching a borrower appeal, reviewing a school cohort default rate appeal, and anything else that gets thrown our way all in one day.

Dawn: What has been your biggest challenge work-wise over the past 12 months?  

Julia: I don’t think it will be a surprise to anyone to hear that the transition with the end of FFELP was the biggest challenge.  The past twelve months have required us to regroup and redirect our efforts for a new era in FSA.

Dawn: If a school asks you what you do for Nelnet that impacts them, what would you say? 

Julia: I serve as a resource for aid administrators with compliance questions, and I welcome calls and emails from aid administrators regarding their various statutory and regulatory questions.  I conduct school trainings and present at conferences on various FSA related topics.  In addition, I am responsible for researching and processing school Cohort Default Rate appeals, and I am available to answer questions about that appeals process.

Dawn: If you could have dinner with anyone on the planet, who would that be and what would you order?    

Julia: I would have dinner with my grandmother on the coast of South Carolina.  I just don’t see her or any of my family often enough.  I would definitely want the meal to be steamed blue crab.

Dawn: What is one piece of clothing you just can’t live without? 

Julia: I can’t think of a piece of clothing that I can’t live without, but I must confess that I think life would be less fun if I was limited to only a couple of pairs of shoes.  I have also developed quite a fondness for coats over the last few of years living in Colorado.

Dawn: What was your very first job? 

Julia: I started working as soon as my parents would let me – I babysat, I cut grass, I had a paper route, and I did various other odd jobs.  My first job with a W2 was at a small independent pharmacy while I was in high school.

Dawn Knight, Western Regional Director: AZ, WA, OR, ID, NV, CA, WY and ND

 

 

 

 

 

 

 

 

 

 

 

Please check out our Webinar Wednesday training series where Julia will present topics each month. She is an incredible trainer. Go to www.nelnetloanservicing.com and click on “Training”.  -Jim

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