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Faces of Nelnet: Jason Harmon, Analyst for the Nelnet School Service Center

April 15, 2011

Jason Harmon, Analyst, Nelnet School Service Center

Dawn Knight: What are you most proud of with your department?  

Jason Harmon: I am most proud that the School Service Center has been able to adjust and thrive despite all the changes that have happened with the elimination of FFELP.

Dawn: Please describe a typical day for you.   

Jason: I don’t think any day within the School Service Center can be described as a “typical day”.  Every day is different in regards to the questions we get asked concerning loan questions and Nsight questions.  The one thing we do know is we will get calls and we will get e-mails asking for assistance in resolving issues. 

Dawn: What has been your biggest challenge work-wise over the past 12 months?  

Jason: The biggest challenge has been adjusting to the elimination of the FFELP program.  Going from a origination focus to more of a focus on the servicing side of loans has been crazy.

Dawn: If a school asks you what you do for Nelnet that impacts them, what would you say? 

Jason : Everything we do within the School Service Center impacts schools from providing status of loans, processing adjustments, helping out with Nsight reports, to setting up user ID’s on Nsight.

Dawn: What is one piece of clothing you just can’t live without?    

Jason: I really don’t have a piece clothing that I can’t live without…unless of course my coffee mug would be considered an article of clothing.

Dawn: What was your very first job? 

Jason: My first job was working at a full service car wash vacuuming, prepping (pre-wash), finishing, and detailing cars.

Dawn Knight, Western Regional Director: AZ, WA, OR, ID, NV, CA, WY and ND

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