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Nelnet reaching out to borrowers impacted by Hurricane Irene

September 19, 2011
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If you live in an area that has been impacted by Hurricane Irene and know of students that need to postpone their student loan payments, Nelnet can help. We understand that they are focused on recovering from the hurricane and have more immediate challenges to handle.
 
Borrowers have two options to postpone their student loan payments.
  1. Borrowers can call us at 1.888.486.4722 to have a forbearance processed.
  2. We are also sending an email to all borrowers in impacted areas. They can simply respond to the e-mail with “please postpone my payments” and a Nelnet associate will review their account and put it in a forbearance status if they are  eligible.
 
This forbearance will last for up to 90 days.  Borrowers will receive an e-mail if the forbearance is applied, or they can visit Nelnet.com to check their next payment due date to verify it was applied. We wish you and your students all the best during this difficult time.

 

 

from → Borrower Experience, General Loan Servicing Info
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