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You Spoke, We Listened: Expanded Customer Hours

October 3, 2011

A short blog today but an important one…

We are continually looking for new and better ways to serve our customers.  One of the easiest ways is to simply make it easier for them to connect with us on the phone.

Today, we increased our hours of operation. We can now help borrowers from 8:00 am to 1:00 am (Eastern), Monday-Friday.  Borrowers can reach us at 888.486.4722.

Have ideas of things that we can do to help the borrower or school experience?  Please let me know.

Thank you,

Jim Harris

National Director, Nelnet Partner Solutions

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