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Our Lines Are Now Open 24/7

November 29, 2011

We take our commitment to customer service seriously—so we’ve extended our borrower call center hours to 24/7 to better meet the needs of our customers. If borrowers have questions about their student loan account(s), want to explore their repayment options, or need to make a payment, all they have to do is call us at 888.486.4722, and we’ll be there to help.

Our Commitment to Communication

To inform borrowers about our new call center hours, we’ve launched a marketing campaign including the following elements:

  • Statement stuffer
  • E-mail
  • Social media posts
  • Nelnet.com home page banner ad
  • Online account alert message
  • Updated IVR
  • On-hold messaging

Watch the Mail

We’re in the process of sending your school a poster informing borrowers of our new hours. We’d appreciate it if you’d display it at your school’s financial aid or business office, so borrowers know we’re here for them when they need us.

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