Training Reminder: Using NSLDS (Dec 14)
December 9, 2011
This session is an introduction to NSLDS. We will discuss access, security, navigation, enhancements, how the new loan servicers are reflected and what to expect in the future. We’ll also look at how the FSA Exit Counseling site is linked to NSLDS and what benefits that provides for both the school and the borrower.
Just click on the session number below to register:
Date: Wednesday, December 14, 2011
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 809 885 879
Date: Wednesday, December 14, 2011
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 802 930 814
Dana Kelly, Southern Regional Director
2 Comments
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Nelnet’s Blog for Financial Aid Officers 
On 12-16-11 I called NSLDS before they closed and tried to speak to customer service rep name Leasha. The first question Leasha asked me was if there was a third party listening on the line with me. I absolutely have NEVER been asked this question before by NSLDS. I have been calling several times lately due to attempting to consolidate my loans. This rep was less then interested in assisting me. She didn’t even ask for my name and information to address my concerns. I asked to speak with a supervisor. I spoke with supervisor Melinda who stated every rep is supposed to ask the third party question. I advised the supervisor that Leasha seemed less than interested in assisting me. The supervisor then transferred me back to Leasha. I got absolutely nowhere with NSLDS customer service. If there is any training to be done I would recommend re-training the customer service reps.
Thanks for commenting on your experience. We at Nelnet don’t have the ability to do customer service training for NSLDS staff, however, I will certainly pass on your comments to the folks that I meet with each week.
Thank you,
Jim Harris