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You Spoke, We Listened: Nelnet Creates Regional Advisory Councils

January 9, 2012

In keeping with Nelnet’s customer-centric focus, we recently created six Regional Advisory Councils. These Councils are comprised of financial aid professionals from across the country. Over 70 financial aid professionals from SWASFAA, RMASFAA, WASFAA, MASFAA, SASFAA and EASFAA have agreed to serve on these Councils. The groups are designed to provide schools with an even greater voice in Nelnet’s role as a federal loan servicer and as an innovative education finance and services company.

Since schools and students are our primary customers, it is necessary for us to seek guidance and input from our key customers and collaborate with them to offer direction for our loan servicing efforts and product offerings.

The Councils will achieve the following objectives:

  • Develop true, trusting partnership between Nelnet and the school community
  • Advise Nelnet on communication strategies for Financial Aid Administrators and borrowers
  • Provide a forum for schools to ask questions, discuss best practices, offer suggestions, share experiences and successes

The first series of webinars were completed during the first week of December with excellent feedback and suggestions from the Council members. These comments are now being reviewed by Nelnet in hopes of incorporating many of the ideas and suggestions into our servicing platforms.

The development of these Councils is just another way for Nelnet to deliver on our promise to provide clear, honest and open communication. For additional details, please feel free to contact your Nelnet Regional Director.

Don Buehrer, Regional Director, Nelnet Partner Solutions

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