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Nelnet’s School Service Center: Here to Serve You

April 11, 2012

Nelnet’s School Service Center (SSC) has been helping schools for more than 7 years. They are committed to providing solutions to help you help your students. SSC representatives are currently 9 strong with a combined 62 years of student loan servicing experience. They are located in Aurora, Colorado and Lincoln, Nebraska. The SSC representatives are extensively trained in all areas of loan servicing to create a one-stop-shop for all your needs. The SSC also looks for trends to better assist our customers to find resolution…whether it’s providing different tools to access information or enhancing our current processes and training.

Many of the inquiries received are about the status of a student’s current file, default prevention, and clarification on student accounts.

How can the SSC help you? Well, they can help you with just about everything regarding Nelnet serviced loans.

  • General questions on all loans in servicing (account status, address to return funds, default prevention, etc.)
  • All questions regarding FFEL/commercial loans (loan adds/changes, disbursement adjustments, demographic changes, etc.)
  • Assist in providing correct contact information if unable to provide resolution
  • Nsight (sign-up, navigation, password resets, etc.)

How can you reach them?

Phone: 1.866.463.5638 (1.866.4NELNET)

E-mail:  ssc@nelnet.net

Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time

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