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Borrower Experience: Make a Payment Video

July 20, 2012

Nelnet has developed a series of short videos/tutorials to assist borrowers in understanding programs that may positively impact their student loan repayment experience with Nelnet. To view all of our borrower videos, go to and select Video &Tutorials from the Help Center in the top right corner.

We often gets calls from borrowers who want to know their payment amount and due date, make a payment over the phone, or have other questions about their payments. The Make a Payment video is a short step-by-step guide on how to make a payment online. Borrowers are shown how to:

  • See what is due
  • Pay more than is actually due
  • Apply portions of their payments to different loan groups
  • Enter their bank account information

Please take a look and share with your students. Let us know what you think as we continue to develop new ways to reach out and assist our borrowers.

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