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Borrower Experience: Make a Payment Video

July 20, 2012

Nelnet has developed a series of short videos/tutorials to assist borrowers in understanding programs that may positively impact their student loan repayment experience with Nelnet. To view all of our borrower videos, go to www.nelnet.com and select Video &Tutorials from the Help Center in the top right corner.

We often gets calls from borrowers who want to know their payment amount and due date, make a payment over the phone, or have other questions about their payments. The Make a Payment video is a short step-by-step guide on how to make a payment online. Borrowers are shown how to:

  • See what is due
  • Pay more than is actually due
  • Apply portions of their payments to different loan groups
  • Enter their bank account information

Please take a look and share with your students. Let us know what you think as we continue to develop new ways to reach out and assist our borrowers.

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