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FAO Training: Webinar Wednesday Topics Announced for October & November

September 26, 2012

We hope you can join us for one of our free Webinar Wednesday training sessions for financial aid professionals. They happen every Wednesday at 11am and 2pm (Eastern time). Just click on the link and register; we will take it from there!

Using NSLDS (Oct 3)

This session is designed to provide insight into NSLDS. We will discuss access, security, navigation, reporting, hot topics, how the new loan servicers are reflected and what to expect in the future. We’ll also look at how the FSA Exit Counseling site is linked to NSLDS and what benefits that provides for both the school and the borrower.

Date: Wednesday, October 3, 2012
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 284 578 278

Date: Wednesday, October 3, 2012
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 289 147 561

The Life Cycle of the Loan (Oct 10)

A Direct loan goes through stages during the course of a borrower’s education. This session takes a look at what happens from awarding the loan until it reaches repayment. School responsibilities associated with various aspects of the loan life cycle will be highlighted.

Date: Wednesday, October 10, 2012
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 281 439 122

Date: Wednesday, October 10, 2012
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 283 704 453

Direct Loan Reconciliation (Oct 24)

This webinar is designed to take you through the monthly DL reconciliation process and the year end closeout process as well. We will look at various reports, tools and resources available to assist you in reconciling direct loans.

Date: Wednesday, October 24, 2012
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 283 714 699

Date: Wednesday, October 24, 2012
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 281 925 698

Exceptional Customer Service (Oct 31)

This session takes a look at best practices in customer service. Whether you are interacting with a student, parent or executive management, these tips can make you comfortable and capable of providing an exceptional customer service experience.

Date: Wednesday, October 31, 2012
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 280 435 077

Date: Wednesday, October 31, 2012
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 289 643 348

Student Loan Cancellation and Discharge (Nov 7)

This session will allow attendees to understand the instances in which a borrower’s obligation to repay his or her student loan may be discharged. It will also identify opportunities for borrowers to have all or a portion of their loan(s) cancelled through certain service related employment. Additionally, resources for additional information and eligibility requirements and how/where to refer borrowers will be provided.

Date: Wednesday, November 7, 2012
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 289 031 399

Date: Wednesday, November 7, 2012
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 287 330 196

Income Based Repayment – IBR (Nov 14)

IBR is one of several repayment options available to student borrowers. However, unlike other options, this repayment plan necessitates more understanding of specific requirements other constraints. This session will delve to what IBR is all about – who can qualify, how to qualify, etc. and provide you with the necessary knowledge to assist your students.

Date: Wednesday, November 14, 2012
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 282 367 280

Date: Wednesday, November 14, 2012
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 282 244 883

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