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FAO Training: Webinar Wednesday Topics for February & March

January 30, 2013

webinar-wedsWe hope you can join us for one of our free Webinar Wednesday training sessions for financial aid professionals. They happen every Wednesday at 11am and 2pm (Eastern time).

Just click on a link below and register; we will take it from there!

Nelnet Offers Interactive Town Hall Calls (Feb 6)

Let’s talk.  Nelnet is holding two interactive Town Hall sessions on February 6, 2013 at 11:00 a.m. and 2:00 p.m. (EST).  This is your opportunity to tell us what’s on your mind and ask questions.  Subject matter experts from all areas of Nelnet Loan Servicing will be on the call, from school services to borrower communication. Everyone is interested in what you have to say.  Tell us your thoughts, your needs, your ideas. It’s your call!

Your questions are needed to drive the discussion. You have two ways to ask questions. Submit them in advance by emailing them to Ideas@nelnet.net, or you may ask them directly on the call.  We look forward to having an interactive and open dialogue with you.

Date: Wednesday, February 6, 2013
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 803 877 310

Date: Wednesday, February 6, 2013
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05 :00)
Session Number: 806 549 467

2013-2014 FAFSA (Feb 13)

Every financial aid professional needs to understand the FAFSA in order to provide the best counseling to students. This webinar is designed to provide the basics for those new to financial aid, and as a refresher for those more experienced aid administrators.

Date: Wednesday, February 13, 2013
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 804 520 562

Date: Wednesday, February 13, 2013
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 809 219 667

Eligibility – Citizenship and Selective Service (Feb 27)

New aid officers to seasoned professionals may find this review of Citizenship and Selective Service helpful.  In this session, we will review the eligible citizenship statuses as well as procedures to employ if the citizenship or select service match is flagged on an aid applicant’s ISIR.

Date: Wednesday, February 27, 2013
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 806 307 353

Date: Wednesday, February 27, 2013
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 806 285 966

Verification Basics (Mar 6)

Verification is an essential part of student aid.  This session covers the basic responsibilities associated with verification at present.  We will also take a look into the changes associated with the 2013-2014 processing year.

Date: Wednesday, March 6, 2013
Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00)
Session Number: 806 406 425

Date: Wednesday, March 6, 2013
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Session Number: 803 718 785

Exceptional Customer Service   (Mar 13)

This session takes a look at best practices in customer service.  Whether you are interacting with a student, parent, or executive leader, these tips can make you comfortable and capable of providing an exceptional customer service experience.

Date: Wednesday, March 13, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 808 681 352

Date: Wednesday, March 13, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 802 181 392

Student Loan Cancellation and Discharge (Mar 20)

This session will allow attendees to understand the instances in which a borrower’s obligation to repay his or her student loan may be discharged.  It will also identify opportunities for borrowers to have all or a portion of their loan(s) cancelled through certain service-related employment.  Additionally, resources for more information and eligibility requirements and how/where to refer borrowers will be provided.

Date: Wednesday, March 20, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 801 099 154

Date: Wednesday, March 20, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 806 389 696

Consumer Information & Disclosures (Mar 27)

FSA eligible schools are required by law and regulation to provide certain information about a wide variety of topics to current and prospective students.  This session will provide an overview of the consumer information and disclosure requirements, and review what is “new” and “due”, as well as provide some resources and tools that schools may use to evaluate their compliance with these rules.

Date: Wednesday, March 27, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 800 460 047

Date: Wednesday, March 27, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 800 773 121

 

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