Borrower Experience: Nelnet’s “Trouble Making Payments” Page

To borrowers, loan repayment can be an intimidating subject. With our new Facebook tab, Nelnet lays out clear steps borrowers can take to avoid delinquency. The site includes a simple break down of repayment plans and a video outlining available options. Nelnet’s channels of borrower communication are featured, encouraging conversations that will allow us to better assist them. Take a look at the new Facebook tab. We hope it serves as an excellent reference for our borrowers and makes loan repayment a less daunting task.