FAO Training: Webinar Wednesday Topics for April and May

We hope you can join us for one of our free Webinar Wednesday training sessions for financial aid professionals. They happen every Wednesday at 11am and 2pm (Eastern time).

Just click on a link below and register; we will take it from there!

Default Prevention Plans (April 3)

This session will focus on creating a Default Prevention Team and Action Plan.  Specific aspects of team development will be addressed along with the components of the action plan.  Additionally, the importance of specific steps schools should follow in their respective approaches will be discussed.  Attendees will leave with a template they can use to formulate a plan specific to their school’s needs.

Date: Wednesday, April 3, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 803 770 341

Date: Wednesday, April 3, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 801 045 479

The Importance of Financial Literacy (April 10)

Designed to provide you information on financial literacy efforts you can support in your office, this session is a “how to” for this important topic.  The advent of the 3 year Cohort Default Rate and challenging economic times makes financial literacy programs a must-have for all financial aid offices.  Learn tips, and access tools you can use to promote financial wellness with your students.

Date: Wednesday, April 10, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 801 248 546

Date: Wednesday, April 10, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 804 911 681

Exceptional Customer Service   (April 24)

This session takes a look at best practices in customer service.  Whether you are interacting with a student, parent, or executive leader, these tips can make you comfortable and capable of providing an exceptional customer service experience.

Date: Wednesday, April 24, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 800 845 066

Date: Wednesday, April 24, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 806 558 792

Top Ten Compliance Issues Based On Audit and Program Review (May 1)

FSA has compiled the top ten issues that result from both audit and program reviews.  This session takes a look at these findings and provides examples and measures to ensure they are not an issue on your campus.

Date: Wednesday, May 1, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 805 407 905

Date: Wednesday, May 1, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 805 298 287

Direct Loan Reconciliation (May 8th)

This webinar is designed to take you through the monthly DL reconciliation process and the year end closeout process as well.  We will look at various reports, tools, and resources available to assist you in reconciling direct loans.

Date: Wednesday, May 8, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 802 578 843

Date: Wednesday, May 8, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 807 131 084

Counseling Students Using Social Media (May 15)

This session takes a look at the communication preferences of today’s college student. It covers how schools use social media and the steps needed to create a successful social media program on your campus. We will take a closer look at Facebook, Twitter, and YouTube, with an eye toward how aid offices can use these forums to connect with and counsel students.  Additionally, guidelines are provided for creating campus social media plans.

Date: Wednesday, May 15, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 805 738 001

Date: Wednesday, May 15, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 803 774 763