FAQs: Nsight Plus Letter Merge
Q: Am I able to edit the content of the letters within letter merge to include contact information for my financial aid office?
A: Most schools choose to print the letters using their own school letterhead, which generally includes the Financial Aid Office contact details. Another option is to copy & paste the letters into a Word document or email and edit it to include your contact information. Within Nsight Plus, you can also ‘save as’ to Excel and use the “find/replace” option to locate and edit the closing verbiage of the letters.
Q: Can you clarify why there are letters available for multiple servicers?
A: Other student loan servicers use our Nsight Plus platform. Those servicers include: VSAC, OSLA, EDFinancial, XEROX (ACS), and Granite State.
Q: Is it possible for you to provide delinquency letters for all federal student loan servicers on Nsight Plus?
A: It is not possible for all federal student loan servicers. However, it is available for all of the servicers mentioned above.
Do you have any servicing-related questions? Please let us know so we can help you and others in the school community who may be wondering the same thing.