FAQs: Nsight Plus Letter Merge

Q: Am I able to edit the content of the letters within letter merge to include contact information for my financial aid office?

A: Most schools choose to print the letters using their own school letterhead, which generally includes the Financial Aid Office contact details. Another option is to copy & paste the letters into a Word document or email and edit it to include your contact information.  Within Nsight Plus, you can also ‘save as’ to Excel and use the “find/replace” option to locate and edit the closing verbiage of the letters.

Q: Can you clarify why there are letters available for multiple servicers?

A: Other student loan servicers use our Nsight Plus platform.  Those servicers include: VSAC, OSLA, EDFinancial, XEROX (ACS), and Granite State.

Q: Is it possible for you to provide delinquency letters for all federal student loan servicers on Nsight Plus?

A: It is not possible for all federal student loan servicers. However, it is available for all of the servicers mentioned above.

Do you have any servicing-related questions? Please let us know so we can help you and others in the school community who may be wondering the same thing.

Dawn Knight, National Manager, Nelnet Partner Solutions