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FAQ: Nsight Plus

May 15, 2013

Nsight imageNsight Plus is a tool that gives schools the ability to access any and all borrower accounts serviced by Nelnet.  For federally owned loans as well as commercial loans, Nsight Plus provides real-time data on any borrower account that reflects that institution’s Department of Education school ID/branch code combination.  Whether the goal is to proactively work a default prevention program or simply better support borrowers at your institution who have received aid, Nsight Plus is an excellent resource that no school should be without.

Below are common questions that we receive from our school partners:

Q: What is the best way to use Nsight Plus for student counseling purposes?

A: The Borrower Search function in Nsight Plus is great for individual student counseling.  As a financial aid professional, you’ll be able to see the same view as a student accessing our website, along with some extra information specifically geared toward the financial aid community.


Q: How often do I need to log-in to Nsight to prevent my access from expiring?

A: An Nsight account is disabled after 30 days of inactivity.  In order to keep an Nsight account active, a user must log in at least once every 30 days. Otherwise, you will need to contact Nelnet’s School Service Center to have your account re-activated.


Q: How often is it necessary to reset my Nsight password?

A: Nsight passwords expire every 90 days.  Upon the first log-in attempt after 90 days since a user’s last password reset, the system will prompt the user to reset their password.

Visit our Nsight page on to learn more about Nsight Plus or sign-up for access!

We encourage you to contact your designated Regional Director with any questions about Nsight Plus or thoughts on additional functionality that may better support your needs!

Alan Ishida - Regional Director, Nelnet Partner Solutions

Alan Ishida – Regional Director, Nelnet Partner Solutions

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