Call, Email, or Tweet: Nelnet’s Always Availiable To Answer Your Questions

Nelnet provides 24/7 support for borrowers.

Borrowers can call Nelnet Loan Servicing (888.486.4722) anytime of the day or night. However, I can’t help but wonder if some borrowers would prefer to find information about their account on their own, instead of having to make a phone call and actually chat with another human being. This prompted me to blog about other ways borrowers can gather information, without having to pick up the phone.

Borrowers can:

• Enroll in Nelnet’s online account at www.nelnet.com to view their up-to-the minute account balances.
• Download Nelnet’s Loan Assist app via the iTunes or Android stores.
• Web chat via their online account at www.nelnet.com. So many students enjoy this type of communication. They can print or save these conversations for future reference.
• Enroll in e-statements, so they have a copy of their most recent statement in their Inbox.
• Join the Conversation – Borrowers are welcome to Tweet or write on Nelnet’s Facebook wall to ask how to find their account balance. Of course, personal information will not be shared via social media but a quick “how to” is often helpful.
• Email us at help@nelnet.net.

Amy Moser, Southern Regional Director, Nelnet Partner Solutions