FAO Training: Webinar Wednesday Topics for October

If you haven’t yet taken advantage of  our free Webinar Wednesday training sessions for financial aid professionals, you’re missing out! Sessions happen Wednesdays at 11am and 2pm (Eastern time). Download our latest training flyer to keep the schedule at your fingertips.

Just click on a link below and register; we will take it from there!

Creating a Default Prevention Team and Plan (Oct 2)

This session will focus on creating a Default Prevention Team and Action Plan.  Specific aspects of team development will be addressed along with the components of the action plan.  Additionally, the importance of specific steps schools should follow in their respective approaches will be discussed.  Attendees will leave with a template they can use to formulate a plan specific to their school’s needs.

Date: Wednesday, October 2, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 806 970 419

Date: Wednesday, October 2, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 800 329 269

Exceptional Customer Service (Oct 9)

This session takes a look at best practices in customer service.  Whether you are interacting with a student, parent, or executive management, these tips can make you comfortable and capable of providing an exceptional customer service experience.

Date: Wednesday, October 9, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 801 689 581

Date: Wednesday, October 9, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 805 610 745

On October 16th and 23rd, our trainers will be presenting at conferences. Check out previously recorded training webinars in our library.

Consumer Information & Disclosures (Oct 30)

FSA eligible schools are required by law and regulation to provide certain information about a wide variety of topics to current and prospective students.  This session will provide an overview of the consumer information and disclosure requirements, and point out what is “new” and “due”, as well as some resources and tools that schools may use to evaluate their school’s compliance with these rules.

Date: Wednesday, October 30, 2013
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 800 529 608

Date: Wednesday, October 30, 2013
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Session Number: 803 067 150