The Borrower Experience: Videos and Tutorials

When borrowers need assistance understanding or managing their loans, there are several places they can turn. Of course, our customer service line is available 24/7 (888.486.4722). Borrowers can post their questions on our Facebook page or tweet us their question. They can refer to our FAQs page or email us with concerns.

One resource you may not be aware of is our Videos and Tutorials web page. This is an excellent way for borrowers to learn about their student loans. The videos are engaging, informative, and easy to understand. A variety of topics are covered, from establishing an online account to income-based repayment.

The “Meet Nelnet, Your Student Loan Servicer” video is one of our favorites. It explains what a servicer is, what borrowers can expect from us, what services we offer, and much more. Essentially, it is an overview of everything a new borrower needs to know. Watch it now:

Feel free to share these videos with students and borrowers via social media, email, your website, or in counseling sessions. If you have ideas for tutorials that borrowers would find useful, please contact your Regional Director or send us an email.

Kristin Tobias, Communications Coordinator, Nelnet