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Nelnet Hosts #AskFAFSA Office Hours on Twitter

October 31, 2013
The Nelnet Communications team participating in the #AskFAFSA Office Hours (and having a little Halloween fun).

The Nelnet Communications team participating in the #AskFAFSA Office Hours (and having a little Halloween fun).

On October 30th, Nelnet was given the opportunity to help host FSA’s #AskFAFSA Office Hours. FSA hosts these Office Hours the last Wednesday of each month at 5 p.m. Eastern time, when Federal Loan borrowers can use the #AskFAFSA hashtag on Twitter to ask questions about their loans or the loan process. This month, our communications team collaborated with FSA, FedLoan Servicing, Great Lakes, and Sallie Mae to answer both previously submitted and live questions during the hour. We addressed questions like, “How do I figure out who my loan servicer is?” and “What happens if I don’t make my student loan payment?”

It was a pleasure for us to work with the other three federal student loan servicers and FSA to provide borrowers with the information they need. If you missed this Office Hours session, you can find the transcript here.

Kristin Tobias, Communications Coordinator, Nelnet

Kristin Tobias, Communications Coordinator, Nelnet

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