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Latest from FSA: Reach FSA

December 16, 2013

Federal Student Aid (FSA) offers the financial aid community a new phone line, Reach FSA, that provides simplified access to FSA School Contact Centers.  Campuses can call 1-855-FSA-4-FAA (1-855-372-4322), to connect immediately to any of the following FSA School Contact Centers:

  • Campus-Based Call Center
  • Central Processing System (CPS)/ Student Aid Internet Gateway (SAIG) Technical Support
  • Common Origination and Disbursement (COD) School Relations Center
  • eZ-Audit Help Desk
  • FSA Research and Customer Care Center (RCCC)
  • Foreign Schools Participation Division
  • G5 Hotline
  • National Student Loan Data System (NSLDS) Customer Support Center
  • Nelnet Total and Permanent Disability Servicer
  • School Eligibility Service Group

Reach FSA helps callers (including school personnel, third-party servicer personnel, software provider personnel, guaranty agencies, lenders, and lender servicers) identify the appropriate Contact Center to address their questions and then transfers them to that Contact Center.

Dan Dreves, Northeast Regional Director, Nelnet Partner Solutions

Dan Dreves, Northeast Regional Director, Nelnet Partner Solutions

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