What to Expect from Nelnet’s Encrypted Emails

Lately, we’ve received several questions from school financial aid professionals as to whether encrypted emails from Nelnet are legitimate. The answer is yes: Nelnet encrypts emails containing personally identifiable information (PII) using the Cisco Registered Email Service. In order to protect schools and borrowers, recipients must log in to a secure environment to access information that Nelnet has encrypted using this service.

What to Expect

The first time you receive an encrypted email from Nelnet through the Cisco system, you need to set up a new user ID and password. Then, follow the steps shown in the email, also available in the Cisco Email Encryption Guide.

After you complete the set up process, you’ll need to enter your password each time you receive a different encrypted message from us. If you’ve already opened a specific message using your Cisco password, you don’t need to enter it again for that particular message.

If you still have questions or concerns regarding the encryption process, please contact your Regional Director or the School Service Center (866.463.5638), or fill out our Contact Us form.

Kristin Tobias, Communications Coordinator, Nelnet