You Spoke, We Listened: New Step-By-Step Guide to Making Online Payments

As the #1 default prevention servicer, we have found that borrowers who utilize an online account when managing their student loans are less likely to struggle with repayment. To make it even easier for Nelnet borrowers to navigate their online accounts, we have created a new PDF that explains how to make payments on Nelnet.com. This guide explains the payment process and includes helpful graphics with every step.

Feel free to share this document with students. It is available in our library of resources on NelnetLoanServicing.com. If your students need further assistance managing their accounts, they can contact our borrower customer service 24/7 at 888.486.4722.

Kristin Tobias, Communications Coordinator, Nelnet