4 Ways to Develop and Keep a Positive Attitude

1. Make a conscious choice to be positive. Encourage yourself to see the benefits before you see the negatives in any situation.
2.  Set daily goals relating to specific behavior that supports a positive attitude. You will recognize more of your positive behaviors if you’re focused on a specific goal.
3.  Do more things that bring you joy – on and off the job.
4.  Link the outcomes of staying positive with a concrete consequence.  Common ways of recognizing a positive attitude in the workplace include paychecks, raises, promotions, special recognition, respect and recommendations.

Source: Keeping Them Calling! Superior Service on the Telephone by Sherry L. Barrett.

Nycci Parsons, Learning Engineer, Nelnet Partner Solutions