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School Service Center Spotlight: Denise Sandoval

May 1, 2014

SONY DSCName: Denise Sandoval

Title: School Service Center Advisor

Nycci: How long have you been with Nelnet?

Denise: April 17th marked my seventh year!

Nycci: What is your favorite thing about the job?  

Denise: I enjoy being able to interact with both the schools and borrowers.

Nycci: What do you like to do for fun?  

Denise: On a nice day, I like to go out with my cousins and spend time hanging out away from home. If it’s a cold day, I like to stay inside and watch movies.

Nycci: What has been the favorite place you traveled or where would you go on your dream trip?   

Denise: My favorite trip was my first trip alone to Seattle. My dream trip would be to go to Costa Rica.

Nycci: What is the best advice you ever received?  

Denise: “Don’t let the bad days in your life shape your opinion about your daily activities; let the good days shape your opinion about yourself, both at work and at home.”

Nycci: What do you feel are some of the biggest challenges that today’s direct loan borrowers face?

Denise: As a borrower myself, one of the challenges I run into is that sometimes it is unclear how deferment, forbearance, and other repayment options work. I know that I have these options, but I also need help finding assistance to pay off the loan sooner, or at least making a basic plan and establishing goals to pay off my student loan debt. I know here at Nelnet, we strive to provide information about how borrowers can pay off their loans sooner.


Nycci Jones, Learning Engineer, Nelnet Partner Solutions

Nycci Jones, Learning Engineer, Nelnet Partner Solutions

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