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Get to Know Two Nelnet Regional Directors, Kristi Jones and Amy Moser

May 16, 2014

Regional Directors are financial aid experts who live all across the United States and focus on helping schools in their region. They can serve as an invaluable resource to your school. What can Regional Directors provide for you and your colleagues?

  • Expert advice from the #1 default prevention servicer
  • A familiar, approachable face at area conferences
  • Information about any of Nelnet’s loan servicing solutions, both for schools and for borrowers
  • Help with financial aid-related issues
  • Training solutions for your financial aid office

Get to know Kristi Jones and Amy Moser, two of our Regional Directors serving in the SASFAA region. Kristi covers the states of Alabama, Georgia, Florida, and Mississippi, and Amy serves Georgia, Kentucky, South Carolina, Tennessee, and Virginia.


1. How long have you been with Nelnet?

Kristi: I have been with Nelnet for 10 years, this past January.

Amy: 29 months, 9 days, 2 hours, 43 minutes. My first day of work was the 2011 FSA conference in Las Vegas…not a bad place to begin my Nelnet career.

2. How long have you been in the financial aid industry?

Kristi: I have been in the Financial Aid industry for 15 years now. I started back in 1999 as a student assistant at the University of Central Florida.

Amy: I have been married to financial aid longer than to my spouse. More than a quarter of a century…28 years.

3. What do you like most about working for Nelnet?

Kristi: I love the people that I get to work with and the leadership of the company. I am surrounded by great individuals that truly care about the best interest of the borrowers and schools customers that we work with each day.

Amy: Working with such smart and innovative individuals that have the ability to see an issue or problem and the wherewithal to develop and execute a solution.

Kristi Jones, Southern Regional Director, Nelnet Partner Solutions

Kristi Jones, Southern Regional Director, Nelnet Partner Solutions

4. What has been the most rewarding aspect of being a Regional Director?

Kristi: I have enjoyed getting to know and work with so many amazing financial aid professionals. I also enjoy traveling around the nation and getting to see so many beautiful campuses and how each functions differently, but successfully.

Amy: Watching the eyes of an aid officer light up with understanding after I have explained a policy, regulation, or solution to their question or issue.  I love it when I leave an office thinking, “they get it….they really get it.”

5. What trends are you seeing in financial aid offices?

Kristi: Over these past couple of years, financial aid offices are seeing constant changes in regulations. Schools are having a hard time keeping up with the regulations and implementing them in their software systems.

Amy: Stress is at its highest level ever. Aid officers are overwhelmed, tired, and burned out. Processing aid and following regulations have taken over, which leaves precious little time to counsel students.

6. What are three words that describe you?

Kristi: Fun, hard-working, and kind.

Amy: Joyful, amusing, and blonde.

Amy Moser, Southern Regional Director, Nelnet Partner Solutions

Amy Moser, Southern Regional Director, Nelnet Partner Solutions

7. What might someone be surprised to know about you?

Kristi: I love to play and watch sports and enjoy working out. I am very competitive and consider myself to be pretty athletic.

Amy: I attended my first Weight Watchers meeting at the age of 12.

8. What do you like to do in your free time?

Kristi: I enjoy spending time with my two boys and hubby, playing tennis, and volunteering at my church.

Amy: Home improvement projects with my hubby. Most recently, we removed and replaced the lumber and screen on our porch. Next project is to paint the porch floor to look like stone. That should be easy considering I have zero artistic abilities!

9. If you were a cartoon character, who would you be and why?

Kristi: When I was a little girl, I loved to watch the cartoon show She-Ra: Princess of Power. She was He-Man’s twin sister and got to use her sword to fight off all of the bad guys. I always thought her and He-Man would make a cute couple and was disappointed when I learned that he was her brother. I always wanted there to be a love story, even in the cartoons. Maybe Cinderella may be a better character for me to pick. Ha!

Amy: Disney’s Mulan. No, it’s not because Mulan dresses like a man. It’s because she does whatever it takes to take care of her family. #GirlPower


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