Skip to content

UPDATED Delinquent Borrower Communication Summary

July 7, 2014

emailNelnet reaches out to delinquent borrowers in a variety of ways to resolve delinquency, including phone calls, emails, social media, and text messages where applicable. As part of this plan, we have created emails that not only alert borrowers of being past due, but also explain how Nelnet can help in all stages of delinquency.

To help our colleagues in the financial aid office better understand our delinquent borrower outreach, we created a Delinquent Borrower Communication Summary. This document outlines Nelnet’s overall approach to resolving delinquency and provides examples of some emails we send to past-due borrowers. This document has been updated to reflect changes to our borrower email communications.

The Delinquent Borrower Communication Summary is available for download in our library and on our Borrower Services page.

 

Kristin Tobias, Communications Coordinator, Nelnet

Kristin Tobias, Communications Coordinator, Nelnet

No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: