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School Service Center Spotlight: Chris Staggs

July 11, 2014

005Name: Chris Staggs

Title: Team Lead, School Service Center

 

Nycci: How long have you been with Nelnet?

Chris: I started in July 2006.

Nycci: What is your favorite part about the job?

Chris: I really enjoy taking charge of problem accounts, researching and pinpointing the source of the issue, and working with different departments and agencies to get those fixed. When that’s done, there’s a real sense of accomplishment. As a Team Lead, it’s even more fulfilling to be able to help your team navigate those issues for themselves – I’m proud to have a gang of fixers!

Nycci: If you could be a superhero, who would you be and why?

Chris: I’ve always admired Professor X; he’s super-powerful, even though he’s confined to a wheelchair, and he’s comfortable with his situation. There aren’t a lot of humble superheroes!

Nycci: What’s the weirdest thing you ever eaten?

Chris: Two words: head cheese.

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Nycci: What is the best advice you’ve ever received?  

Chris: There was a song that came out while I was in high school. One of the lines I’ve always remembered: “Don’t waste your time on jealousy. Sometimes you’re ahead, sometimes you’re behind. The race is long and, in the end, it’s only with yourself.”

Nycci: What do you feel are some of the biggest challenges that today’s direct loan borrowers face?

Chris: There haven’t been this many challenges facing students and borrowers since the end of the Depression. The changes in the Direct Loan program make it easier to obtain loans for school, but servicer, policy, and program changes make it difficult to track the loans you have. It can be a jungle, even if you know what you’re doing and what to look for. Today’s borrowers have to make an effort to know what resources are available to pull them through it all and whose advise to take; that’s the biggest challenge. That’s also why we do what we do.

 

Nycci Jones, Learning Engineer, Nelnet Partner Solutions

Nycci Jones, Learning Engineer, Nelnet Partner Solutions

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