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Schools Shared Helpful Feedback During Recent Advisory Council Meetings

July 24, 2014

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In an effort to keep our finger on the pulse of the industry, Nelnet hosts Regional Advisory Council meetings across the country. Comprised of financial aid professionals from all sectors, Nelnet gains feedback from institutions as we develop new resources to assist you and your student borrowers. The Advisory Councils meet two or three times a year, and much of the feedback we receive is put into action. Thoughts and suggestions from past Advisory Council meetings have resulted in our revamped email updates, Live Life Smart Guide, Borrower Communication Summary, and more.

We recently hosted another round of Advisory Council meetings and gained extremely valuable feedback.

  • Schools appreciate our new Concierge team. It’s especially good for schools who may be too busy to proactively reach out to us, and the extra support is helpful.
  • We received many, many suggestions for training topics, especially in the realms of compliance, regulatory updates, and professional development. Be on the lookout for new sessions!
  • Our infographics are popular with students. We heard that many students pick them up at campus events, and that schools are sharing them in their financial aid offices, on school websites, and via social media.
  • Schools emphasized that they continue to be kept very busy. Although our training times may not always work for everyone, we make recordings of our training sessions available in our library. If you don’t have time to read our weekly update emails, you have the capability to change how often you receive them. We will continue to look for ways such as these to make things quicker and easier for you and your colleagues!

This barely scrapes the surface of all the great thoughts and ideas we received during our Advisory Council meetings. We look forward to implementing changes that will help our school partners based on this feedback.

Remember, you can always share your suggestions using our Feedback Form or by contacting your Regional Director!

 

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