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Latest from FSA: New Two Factor Authentication Support Center

July 31, 2014

As of July 1, 2014, users of FSA Two Factor Authentication (TFA) systems can now contact a TFA-specific support center with their questions. These TFA specialists can field questions regarding token registration, token synchronization, OTP generation when a user’s token is unavailable, token repurposing, and questions about receiving additional tokens or returning tokens.

TFA Support Center Contact Information

800.330.5947, option 2 (TDD/TTY 800.511.5806)

TFASupport@ed.gov

For more information, please see FSA’s original Electronic Announcement: http://ifap.ed.gov/eannouncements/070714NewTFASupportCenter.html.

 

Pam King, Midwest Regional Director, Nelnet Partner Solutions

Pam King, Midwest Regional Director, Nelnet Partner Solutions

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