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School Service Center Spotlight: Mark Hautzinger

July 31, 2014

Mark%20hautzinger%20OfficalName: Mark Hautzinger

Title: Advisor, Nsight Support/School Service Center


Nycci: How long have you been with Nelnet?

Mark: Almost three years.

Nycci: What is your favorite part about the job? 

Mark: Helping borrowers who seriously want to deal with their loans, but feel like there is nothing they can do about it because of their current situation. It’s great to hear their relief when they realize there are numerous options available to them that allow them to manage their loans.

Nycci: If you could be anyone besides yourself, who would you be and why?

Mark: Supreme Court Justice Anthony Kennedy, because he is in a position to decide so many of the most important legal and policy questions of our day.

Nycci: If you could visit any place in the world, where would you choose to go and why?

Mark: Tokyo. I’m sort of a geek when it comes to Japanese video games and anime, and I also love the more traditional parts of Japanese culture. Also, it would be fun to see if I could remember any of the Japanese I learned in college ten years ago.

Nycci: Name one of your favorite things about someone in your family.

Mark: I love my two-year-old daughter’s laugh. That can always pick me up regardless of how I feel.


Nycci: What do you feel are some of the biggest challenges that today’s Direct Loan borrowers face?

Mark: The biggest challenge faced by today’s Direct Loan borrower is taking ownership of their loans. Regardless of whether they took only a semester and dropped out or obtained their graduate degree, or they have $500 or six figures worth of debt, they need to feel like they received something of value for their investment and that the debt is legitimate. There are so many options available to borrowers to manage their loans – including income-driven repayment plans – that anyone who makes a sincere effort to manage their loans should find reasonable options that fit their circumstances.

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