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The Borrower Experience: Natural Disaster Assistance

August 8, 2014
Photo credit: MattysFlicks, flickr

Photo credit: MattysFlicks, flickr

Summer time is here, and that means the weather can be somewhat unpredictable. This is the season for hurricanes, tornadoes, fires, and severe storms that can devastate an area. The Federal Emergency Management Agency (FEMA) determines the severity, magnitude, and impact to counties that have been affected by a natural disaster. If a borrower whose loans are being serviced at Nelnet is impacted by a natural disaster declared by FEMA, there is assistance available. Here are a few things you need to know:

Who can request Natural Disaster Assistance?

  • If a customer is unable to or does not personally notify us, we can accept notification from a member of the customer’s family or another reliable source that the customer has been affected by a disaster.

Qualification Details

  • A hold will be placed on the customer’s account for 90 days from the date the government (FEMA) declares the natural disaster area.
  • A customer affected by a natural disaster does not need to submit any supporting documentation.

Past-Due Customers

  • If a customer resides in an affected area and is past due, their account will be brought current and then the Natural Disaster assistance will be applied.

To see FEMA’s recent disaster declarations, click here.


Nycci Jones, Learning Engineer, Nelnet Partner Solutions

Nycci Jones, Learning Engineer, Nelnet Partner Solutions

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