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A Quick Guide for Calling Nelnet’s School Service Center

September 5, 2014

Our School Service Center (SSC) is designed to quickly handle the day-to-day questions of our school partners. When contacting the SSC, schools receive:

  • Immediate answers to questions regarding Nelnet-serviced loans, Nsight Plus, NSLDS, and more
  • Exceptional service from highly trained, knowledgeable representatives
  • Expedited assistance if a borrower is on the line

You can reach the SSC at 866.4NELNET (866.463.5638). The SSC operates Monday through Friday, between 7 a.m. and 7 p.m. (Central). If you call the SSC after hours, you can leave a message or be transferred to the 24/7 borrower line.

Here’s a look at the quick, simple selections you’ll be asked to make when you call the SSC:

Step 1 | Press…

step 1




Step 2 | Press…

step 2












We look forward to continuing to provide you and your students with excellent customer service through the SSC!


Kristin Tobias, Communications Coordinator, Nelnet

Kristin Tobias, Communications Coordinator, Nelnet

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