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Concierge Corner: Updating Borrower Demographics and Submitting Documents to Nelnet

November 25, 2014

logomark_2c-_screen - CopyKeeping your student borrowers’ accounts with Nelnet up to date is very important. If you are needing to submit a deferment or forbearance form or update demographic information for your student borrowers, there are a couple of ways you can do this:

  • Upload your document(s) and email them to Please include a brief description of what you are requesting on the student’s account.
  • Upload your document(s) and submit them through Nsight Plus, our free online school reporting tool. You will use the ‘Contact Us/Upload Docs’ tab.

If you do not already have an Nsight Plus account, it’s quick and easy to set one up. Just go to and fill out our short electronic sign up form.

Of course, you may also contact Nelnet’s School Service Center to update a student borrower’s demographics by calling 866.463.5638 or email The School Service Center is available from 8:00 a.m. to 8:00 p.m. (Eastern).

For more information about submitting borrower documentation or about Nsight Plus, feel free to contact your Nelnet Regional Director.



Angie Coleman, Concierge Representative, Nelnet Partner Solutions

Angie Coleman, Concierge Representative, Nelnet Partner Solutions

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