Concierge Corner: Updating Borrower Demographics and Submitting Documents to Nelnet

Keeping your student borrowers’ accounts with Nelnet up to date is very important. If you are needing to submit a deferment or forbearance form or update demographic information for your student borrowers, there are a couple of ways you can do this:

• Upload your document(s) and email them to submitmyforms@nelnet.net. Please include a brief description of what you are requesting on the student’s account.
• Upload your document(s) and submit them through Nsight Plus, our free online school reporting tool. You will use the ‘Contact Us/Upload Docs’ tab.

If you do not already have an Nsight Plus account, it’s quick and easy to set one up. Just go to NelnetLoanServicing.com/Nsight and fill out our short electronic sign up form.

Of course, you may also contact Nelnet’s School Service Center to update a student borrower’s demographics by calling 866.463.5638 or email ssc@nelnet.net. The School Service Center is available from 8:00 a.m. to 8:00 p.m. (Eastern).

For more information about submitting borrower documentation or about Nsight Plus, feel free to contact your Nelnet Regional Director.

Angie Coleman, Concierge Representative, Nelnet Partner Solutions