An Easy New Year’s Resolution to Keep

Photo credit: Carol VanHook, flickr

We’re knee deep in 2015, and by now you’ve made your New Year’s resolutions. Maybe you’re wanting to ditch the Cheetos, travel to a foreign country (i.e. the gym), or spend more time with family. Here’s one you probably haven’t thought of:

Make your job easier.

This may be an easier resolution to keep than you think. How? Make 2015 the year you take advantage of Nelnet’s School Service Center (SSC).

The SSC is a simple, cost-free way to receive quick answers to your financial aid questions. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

• Nelnet-serviced loans (such as account status, address to return funds, and default prevention)
• FFEL and commercial loans (like loan adds and changes, disbursement adjustments, and demographic changes)
• Nsight Plus
• NSLDS
• FFELP and Direct Loan originations processes
• NelnetSchoolPortal.com
• Total and Permanent Disability
• ISIR and SAR comment codes
• And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

A good place to start working on your new resolution is writing down the SSC’s contact information and keeping it visible at your desk.

Phone: 866.463.5638

Email: SSC@Nelnet.net

Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message or be transferred to the 24/7 borrower line.

We look forward to continuing to provide you and your students with excellent customer service and making your job easier in 2015!

Kristin Tobias, Communications Coordinator, Nelnet