Longer Wait Times Possible Due to Weather in Lincoln

Lincoln, Nebraska – Nelnet’s home base and where a majority of our call center representatives are located – was hit with another round of heavy snow this morning. The roads are not yet cleared, so a number of associates haven’t been able to make it to the office. We want to let you know that call wait times for both our borrower contact center and the School Service Center could be slightly longer today. As always, we will do our best to handle your questions and issues as quickly and accurately as possible. We apologize for any inconvenience and appreciate your patience.