Nelnet’s 2015 Delinquent Borrower Communication Summary

No matter their situation, Nelnet is always working to ensure borrowers know their repayment options, including income-driven repayment plans, graduated payment plans, deferment, and forbearance. To assist borrowers who have missed some payments, we send communications that not only alert them of being past due, but also explain how Nelnet can help in all stages of delinquency.

We are constantly evaluating and re-evaluating borrower communications to be sure we are sending the most valuable information at the best times and using the most effective methods. Recent adjustments to our communication plan are reflected in our 2015 Delinquent Borrower Communication Summary. This document highlights some of the communications we send to delinquent borrowers in early-, mid-, and late-stage delinquency. To learn more, click here and download the 2015 Delinquent Borrower Communication Summary.

Kristin Tobias, Communications Coordinator, Nelnet