Nelnet Attends Student Loan Ombudsman Caucus Meeting

On May 12 and 13, 2015, Customer Interaction Center Manager Alyssa Cisneros and Regional Director Lou Murray participated in the Student Loan Ombudsman Caucus Meeting in Boston.

The meeting’s theme was “Strengthening the Ombudsman Network.” Representatives from FSA, NASFAA, Title IV servicers, guarantors, lenders, and borrower rights groups met with the goal of creating a new energy. Multiple industry partners and peers worked together by contributing their skills, subject matter knowledge, and perspectives aimed at protecting student loan borrowers.

While there were many discussions about borrower complaints and concerns, the focus was on how we can do more as an industry to track and resolve these issues. Nelnet is grateful to have been involved in the Student Loan Ombudsman Caucus Meeting, and we look forward to seeing the impact of the group’s efforts.

Lou Murray, Nelnet Regional Director, Joyce DeMoss, FSA Ombudsman, and Alyssa Cisneros, Customer Interaction Center Manager, at the Student Loan Ombudsman Caucus Meeting

Lou Murray, Regional Director, Nelnet Partner Solutions