How Does Nelnet Communicate with Borrowers?

Nelnet establishes a relationship with borrowers by communicating regularly throughout every stage of the student loan life cycle. To make sure borrowers have the information they need to get the most out of their student loan experience, we regularly send them emails, mailers, letters, and phone message blasts. Nelnet continuously researches how to best reach borrowers, and our ability to keep up with their needs has helped us receive the highest borrower satisfaction score amongst the TIVAS servicers on FSA’s most recent survey.

To help our school partners better understand how Nelnet communicates with borrowers, we’ve created our Borrower Communication Summary. This timeline details the communication pieces we send to students and when they are sent.

Download the Borrower Communication Summary so you and your students know what to expect from Nelnet at every stage of the student loan life cycle.

Kristin Tobias, Communications Coordinator, Nelnet