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Introducing a New Borrower Experience

October 22, 2015

Last year, Nelnet began a project to overhaul the portion of our borrower website where users access their accounts. We wanted to create a new user experience that would update the look and feel of the site, while also creating a seamless mobile experience. A new, simple design was introduced to mobile users in November of 2014. We received positive feedback within the first week, along with requests to do more. We have been building ever since, keeping true to our simple design and making sure the site will support our customers on any device – desktop, tablet, or mobile.

We’re thrilled to announce that every feature available on the desktop site is available in the new site. The new Nelnet app launched in August and is available for iOS and Android users. This is all powered by the same system, ensuring borrowers will have the exact same experience with us regardless of the device they use.

As part of the update, we also renewed our efforts to align messaging across all areas of the business, to ensure even more seamless and accurate communications. These efforts, combined, will create an even better experience for borrowers as they continue on their student loan journey.

To learn more, view our promotional video here.

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