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Latest from FSA: Performance Results and Allocation Information Available

May 11, 2018

FSA recently announced that customer service performance results for each of the Department of Educations federal loan servicers for the quarters ending Sept. 30, 2017, and Dec. 31, 2017, are now available in the FSA Data Center. Allocations in effect from March 1, 2018 to Aug. 31, 2018 are also available.

The quarterly performance results include the following metrics:

  • Percent of Borrowers in Current Repayment Status
  • Percent of Borrowers 91-270 Days Delinquent
  • Percent of Borrowers 271-360 Days Delinquent
  • Borrower Survey
  • Federal Personnel Survey

For more information along with links to the performance results, see FSA’s announcement.

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