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Make your job easier by reaching out to Nelnet’s School Service Center (SSC).

January 14, 2019

The SSC is a simple, cost-free way to receive quick answers to your financial aid questions. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (such as account status, address to return funds, and default prevention)
  • FFEL and commercial loans (like loan adds and changes, disbursement adjustments, and demographic changes)
  • Nsight Plus
  • NSLDS
  • NelnetSchoolPortal.com
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Fraudulent claims
  • Discharge types
  • Title IV process
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keeping it visible at your desk.

Phone: 866.463.5638

Email: SSC@Nelnet.net

Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

We look forward to continuing to provide you and your students with excellent customer service and making your job easier!

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