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Default Prevention Resources for Every Financial Aid Office

September 18, 2019

With the release of annual Cohort Default Rates on the horizon, we know that default prevention is on every financial aid administrator’s mind. Whether you have difficulty connecting with past-due borrowers or need tips on how to conduct default prevention calls, the Nelnet library has resources to help.

What to Say During Default Prevention Calls

Connecting with past-due borrowers can be a challenge—that’s why we’ve created an easy-to-follow call script/flow chart with language you can use to make your default prevention calls as successful as possible.

What to Do Before, During, and After Default Prevention Calls

There are lots of simple things you can do before, during, and after default prevention calls to make sure you’re as thoroughly prepared as possible. This tip sheet serves as an excellent guide for every call.

For these, and many more, excellent resources, check out the Nelnet Library.

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