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Have a Question? The SSC is Here to Help

February 13, 2020

Nelnet’s School Service Center (SSC) offers an easy way to receive quick answers to your financial aid questions from experts in the field. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (General account information, loan and account adjustments, financial details, and default prevention)
  • FFEL and ED-owned loan policies, procedures, and updates
  • Nsight Plus
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Discharge, and Forgiveness items
    • ID Theft/Fraud
    • Death
    • School Closure
    • Teacher Loan Forgiveness
    • Bankruptcy
  • Title IV process
  • Aggregate loan totals and reaffirmations
  • Third-party default prevention policies
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keep it handy at your desk.

Phone: 866.463.5638


Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

The SSC exists to provide you and your students with excellent customer service. Let them make your job easier!

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